Shipping policy

Effective Date: January 4, 2026

At Leopold House, every order is thoughtfully produced and carefully packaged to ensure it arrives beautifully. Please review the details below before placing your order.

Order Processing & Production

Most Leopold House wallpapers and décor are made to order. Production timelines vary by product and will be noted on individual product pages.

  • Standard production time: 1-2 business weeks

  • Sample orders typically ship within 3-7 business days

Orders enter production shortly after purchase and cannot be modified or canceled once production has begun.

Shipping Methods & Rates

Shipping rates are calculated at checkout based on order size, weight, and destination.

We currently ship via trusted carriers such as UPS, FedEx, and USPS. Expedited shipping may be available on select items and does not shorten production time.

Domestic Shipping (United States)

  • Orders ship from our production partners once completed

  • Transit times vary by location and carrier

  • Shipping timeframes are estimates and not guaranteed

Leopold House is not responsible for delays caused by carriers, weather, customs, or other factors beyond our control.

International Shipping

International shipping is available to select destinations.

Please note:

  • Customers are responsible for all customs duties, taxes, and import fees

  • International transit times vary significantly and may be impacted by customs processing

  • Leopold House is not responsible for delays or fees incurred during customs clearance

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. Tracking updates may take up to 24 hours to activate.

Delivery & Risk of Loss

Risk of loss transfers to the customer upon delivery.

Please inspect all packages immediately upon receipt. Any visible damage or discrepancies must be reported within 48 hours of delivery.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at:

hello@leopoldhouse.com

Include:

  • Order number

  • Photos of the damaged packaging and product

  • A brief description of the issue

We will evaluate the claim and work with you to determine a resolution.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information at checkout. Leopold House is not responsible for delays, lost packages, or additional fees resulting from incorrect or incomplete addresses.

Refused or Undeliverable Packages

Packages refused or returned as undeliverable may be subject to additional shipping and handling fees. Original shipping costs are non-refundable.

Questions?

We’re happy to help. Please contact us at:

Leopold House
Email: hello@leopoldhouse.com
Website: www.leopoldhouse.com